SHIPPING INFORMATION

Thank you for choosing www.gleeballs.com to shop! We are committed to providing you with fast, safe and reliable shipping services. Please read the shipping terms below to understand how we handle the shipment and delivery of your order.

  1. Processing Time
    ●All ​​orders will be processed and shipped within 1-3 business days (excluding weekends and public holidays).
    ●During peak shopping seasons or promotional events, order processing time may be longer, but we will do our best to ship in the shortest time.
  2. Shipping Methods and Costs
    ●We offer a variety of shipping methods, including standard shipping, expedited shipping and international shipping.
    ●Shipping costs will be calculated based on your shipping address, order amount and selected shipping method, and will be displayed at checkout.
    ●For eligible orders, we provide free standard shipping services, please check the promotion page of our website for details.
  3. Estimated Delivery Time
    ●Standard delivery: Estimated delivery time is 5-7 business days.
    ●Expedited delivery: Estimated delivery time is 2-3 business days.
    ●International delivery: Estimated delivery time is 7-15 business days, depending on the destination country and customs process. Note: International delivery may be affected by customs inspections and other factors, resulting in delays, which are beyond our control.
  4. Order Tracking
    ●Once the order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the delivery status of your package in real time.
    ●Please note that detailed real-time tracking information may not be available for some international orders, depending on the postal service of the destination country.
  5. Customs, Taxes and Duties
    ●For international orders, the package may be subject to customs inspection in the destination country and may incur additional customs duties or import taxes. Such charges are the responsibility of the buyer.
    ●Please be sure to understand the customs policies of your country before placing an order.
  6. Undelivered Packages
    ●If your package is not delivered due to reasons such as providing an incorrect address or the recipient is unavailable to receive it, we will contact you to resolve the issue. The shipping costs for re-shipping may be borne by the customer.
  7. Damaged or Lost Packages
    ●We take the security of your package very seriously, but if your package is lost or damaged during transportation, please contact us immediately. We will work with the logistics provider to ensure the issue is resolved.