REFUND AND RETURNS POLICY

Thank you for shopping at www.gleeballs.com. We are committed to ensuring that your shopping experience is a pleasant one, and we will be happy to provide you with a refund or exchange if you are not completely satisfied with your purchase. Please read the refund policy below carefully to understand our refund and return process.

1. Return Conditions
   ● Products must be returned within 30 days of receipt.
   ● Returned items must be new, unused, and with all original packaging, tags, and accessories.
   ● Any customized or personalized items (such as jerseys with special names, numbers, or logos) are not returnable, unless they are quality issues.
   ● Discounted or promotional items are not returnable, unless they are defective or damaged.
2. Return Process
   To return an item, please follow the steps below:
   ● Contact our customer service team to send a return request. Please include your order number, purchase date, and reason for the return.
   ● Upon receiving the return authorization, we will provide a return address and further return instructions.
   ● Pack the item securely and return it via the shipping method of your choice. Please make sure to obtain a valid tracking number to ensure the package arrives safely.
3. Refund Processing
   ●Once we receive and inspect the returned item and confirm that it meets the return conditions, we will process your refund within 7 business days.
   ●The refund will be refunded to your original payment method. Please note that your bank or credit card company may take more time to process and issue the refund.
   ●Shipping costs are not refundable unless the return is due to us sending the wrong item or the item has quality problems.
4. Exchange Policy
   If you wish to exchange the item (for example, for a different size or color), please follow the return process above and indicate the exchange requirement. The exchanged item will be subject to stock availability.
5. Damaged or Defective Items
   If the item you received is defective or damaged in shipping, please contact us within 48 hours of receiving the item. We will provide you with a free return and exchange service or a full refund.

We appreciate your understanding and support and look forward to providing you with the best service.